Returns & Warranties

Blackfish will accept returns from orders purchased directly through Blackfishgear.com within 60 days of the original purchase date. Items must be in new saleable condition with hangtags attached in order for the items to be accepted. To start the return process, please fill out the return form at the link below for a return material authorization number. You will need to show your proof of purchase during the return process. The consumer is responsible for the return shipping and handling charges, and a restocking fee may apply once the product is received.

Return Form

First Name

Last Name

Phone

Order Number

Please provide the color and style of each item being returned.

Reason For Return

If approved, how would you like the payment returned

At this time, we are not able to process exchanges for items purchased through Blackfishgear.com.

Blackfish is a premium brand of apparel and we stand behind our work. Our warranty policies cover manufacturer defects for products purchased through a certified Blackfish Dealer, or product purchased on our website at blackfishgear.com.

Rain Gear

Blackfish Rain Wear (eVent and EquiDry rain suits) are backed by a one year (from date of purchase) warranty against manufacturer's defects.

What is covered by our warranty policy?

Examples of manufacturer defects that are covered include:
- Zipper or zipper pull failure
- Seam or fabric failure
- Snap or component failure

What is NOT covered?

- Normal wear and tear
- Improper care or handling of product or negligence/damage of product
- Product use other than intended purpose or design
- UV damage

Normal wear and tear of a product is not covered under our warranty policy. Throughout time even with proper handling and care, products may begin to show wear and have a natural breakdown. Examples of normal wear and tear include but are not limited to: products becoming thinner, showing stains or scratches/abrasions, discoloration, or loss of the DWR coating or laminate that causes a decrease in the garments waterproofness. These occurrences are all considered normal throughout the lifetime of a garment and because of this, these issues are not covered under our warranty policy.

Soft-Shells

Blackfish Soft-Shell products are backed by a one year (from date of purchase) warranty against manufacturer's defects.

Examples of manufacturer defects that are covered include:

- Zipper or zipper pull failure
- Seam or fabric failure
- Snap or component failure

What is not covered?

- Normal wear and tear
- Improper care or handling of product or negligence/damage of product
- Product use other than intended purpose or design
- UV damage

UPF/Performance Wear/Other Items

Blackfish Performance wear and UPF clothing are backed by a one year (from date of purchase) warranty against manufacturer's defects.

Examples of manufacturer defects that are covered include:

- Seam or fabric failure
- Logos peeling

What is not covered?

- Normal wear and tear
- Improper care or handling of product or negligence/damage of product
- Product use other than intended purpose or design

Warranty Procedure

Fill out the warranty form online on the Blackfish website. Make sure to complete all fields of the warranty form and submit your receipt. Using clear and identifiable images showing the issue along with a clear image of the receipt will expedite the warranty process.

You will be notified via email or phone if your warranty is approved or denied, if approved the next steps will follow. Customers ship the defective product back to Clam Outdoors or to our approved repair shop at the customers' expense. A return authorization number will be issued to the customer within two business days. Once the authorization number is received, please send the affected garments for inspection. Customers must clearly put return authorization number on the outside of the box and place a printed copy of your warranty claim submission with their affected products. Blackfish Gear will repair or replace the item based on our sole discretion. Blackfish Gear will return the repaired/replaced product to the customer at Blackfish Gear expense.

Blackfish Warranty Department
12135 Brockton Lane N
Maple Grove, MN 55369

Blackfish Gear has the right to make other arrangements or alternative remedies depending on the nature of the problem or shipping is not practical. Blackfish reserves the right to determine whether the product will be repaired, replaced or returned. Blackfish Gear will repair or replace the item based on our sole discretion.

To check on the status of a warranty policy, please email the Blackfish Warranty Department at customerservice@blackfishgear.com.

Warranty Form

First Name

Last Name

Phone Number

Address 1

Address 2

City

Country

State / Province

Zip Code

Date of Purchase

Product Name / Description

Product Color

Product Size

Issues

Upload a picture of the area or part of concern

Upload a picture of the receipt