Returns & Warranties

 

Returns:

Blackfish will accept returns from orders purchased directly through Blackfishgear.com within 60 days of the original purchase date. Items must be in new saleable condition with hangtags attached in order for the items to be accepted. To start the return process please contact us via email at CustomerService@blackfishgear.com for a return material authorization. You will need to show your proof of purchase during the return process. The consumer is responsible for the return shipping and handling charges, and a restocking fee may apply once the product is received.

At this time, we are not able to process exchanges for items purchased through Blackfishgear.com.

 

Warranties:

Blackfish is a premium brand of apparel and we stand by our work. Our warranty covers manufacturer defects for products purchased through a certified Blackfish Dealer, or product purchased on our website at blackfishgear.com for one year from the date of purchase. This warranty does not cover defects such as tears or burns that were caused by misuse of the product. Any manufacturer’s defects will be reviewed and approved for a warranty claim.

 

If you would like to submit a warranty claim, please fill out the form below to submit your warranty claim. Once we receive your claim request, it will be reviewed and someone from the Warranty Department will contact you within 5-7 business days to confirm and/or follow up on your claim request. For a faster response, please include an image (upload below) of the part/area of your product of concern (IE: tear in your suit). During the claim request process, customers will be asked to provide proof of purchase.